1.  TRANSPORT

The tours commence & terminate in Johannesburg unless otherwise specified in the itinerary. A 25% cancellation fee will be levied by the airline should any changes be requested after a ticket has been issued. Such changes specifically include, but are not necessarily limited to, any changes which are required to be effected due to the incorrect spelling of a passenger's name. Passengers originating from other centres in South Africa may join the tours on payment of the applicable add-on airfares. Once tickets are issued, tickets may not be changed and are non-endorsable.

2.  RESERVATIONS

Tour prices are payable as follows:

Travel during Peak Periods

A non-refundable, non-transferable deposit of 50% of the total tour price is payable at the time of making your reservation. The balance of the tour price is payable not less than 12 weeks prior to departure.

Travel Outside of Peak Periods

A non-refundable, non-transferable deposit of 30% of the total tour price is payable at the time of making your reservation. The balance of the tour price is payable not less than 8 weeks prior to departure.
Tropical Island Escape Tours (Pty) Ltd reserves the right to cancel any reservations for which the total fare has not been paid by the due date, in which event the deposit paid will be forfeited to Tropical Island Escape Tours (Pty) Ltd. Reservations will only be considered firm bookings when the deposit has been received by our office.

3.  TOUR PRICES

Prices shown were correct at time of going to print and calculated using the prevailing exchange rate as at that date. Final prices are only calculated, however, on the date that payment is received by Tropical Island Escape Tours (Pty) Ltd. We reserve the right to adjust tour prices, without prior notification, due to an increase in airfares, air fuels, government and/or airport taxes and in the event of any currency and/or price adjustments, which may become effective up to the date of departure.

4.  TOUR PRICES DO NOT INCLUDE

Tour prices do not include airport or tourist taxes, costs of obtaining passports, visas, telephone calls, laundry or entertainment  arrangements not show in the itinerary, lunches and beverages, unless actually specified and any other items of a personal nature.

5.  HOTELS

Tropical Island Escape Tours (Pty) Ltd or their agents reserve the right to substitute hotels booked with a similar category or upgrade to a higher category at no extra cost.

6.  CANCELLATIONS

In accordance with the standard procedures adopted by tour operators worldwide, we reserve the right to cancel any tour prior to departure, in which event the entire payment will be refunded by Tropical Island Escape Tours(Pty)Ltd in full and final settlement of all further liability of whatsoever nature, howsoever arising, which may arise as a result of such cancellation.
All deposits are non-refundable/non-transferable. In the event of a cancellation, the following cancellation fees will be imposed:

Travel during Peak Periods

Passengers who cancel at any time prior to departure will forfeit  the 50% deposit paid. In addition to the foregoing, passengers cancelling within 12 weeks of the departure date will forfeit 100% of the total tour cost.

Travel Outside of Peak Periods

Passengers cancelling within 8 to 4 weeks of the departure date will forfeit 25% of the total tour cost, within 4 to 2 weeks of the departure date 50% of the total tour cost paid and within 2 weeks of the departure date 100% of the total tour cost.

7.  INSURANCE

Passengers are responsible for their own insurance and Tropical Island Escape Tours (Pty) Ltd will not be liable in the event of a passenger failing to take adequate insurance cover. Tour participants are accordingly strongly advised to take out travel insurance covering personal accident, medical expenses, emergency repatriation, baggage loss and loss of funds through cancellation or curtailment.
All sporting activities undertaken by passengers are of their own choice and at their own risk. Tropical Island Escape Tours (Pty) Ltd shall not be responsible for any accidents which may occur.

8.  SPECIAL REQUESTS

Should you have any special requests these should be conveyed to us at the time of booking. Although every effort will be made to comply with any special requests, Tropical Island Escape Tours (Pty) Ltd  cannot under any circumstances guarantee these requests will be honoured whether on the flight or at your final destination.

9.  AMENDMENTS

An amendment fee of R150 will be charged for each amendment made to a fully confirmed reservation. Amendments made within 6 weeks of departure, in the case of passengers travelling outside of peak season, and within 12 weeks of departure, in the case of passengers travelling during peak season, will attract the applicable cancellation fees in addition to the abovementioned amendment fee.

10.  LATE BOOKINGS

A late booking fee will be charged for requests received within 7 days of departure. Once confirmed these bookings will carry the cancellation fees as set out above. RESERVATIONS MADE WITHIN 10 DAYS OF DEPARTURE WILL ATTRACT A LATE BOOKING FEE AND WILL ONLY BE REQUESTED ONCE FULL PAYMENT HAS BEEN RECEIVED IN OUR OFFICE.

11.  DELAYS

Tropical Island Escape Tours (Pty) Ltd does not hold itself responsible for any delays prior to departure, or during the course of its tours, brought about by technical difficulties, strikes, weather conditions or any other unforeseen circumstances which are beyond its control.

12.  UNUSED SERVICES

No refunds will be considered for any unused services irrespective of whether they form part of the basic package, or whether they are in respect of pre-booked optional arrangements. No refunds will be considered on partially unused hotel accommodation, flights or car rentals.

13.  TRAVEL CERTIFICATES

Passengers over the age of 75 years are required to provide medical certificates certifying their fitness to travel.

14.  DOCUMENTATION

It is the responsibility of each passenger to ensure that they are in possession of the correct documentation prior to departure. Tropical Island Escape Tours (Pty) Ltd shall not accept responsibility for any consequences of any nature whatsoever, arising from the passenger failing to ensure that he/she has complied with the necessary health/passport/visa/re-entry permit requirements. Passports must be valid for a minimum of 6 months after your intended return date.

15.  RECONFIRMATION

Passengers are reminded of the importance of reconfirming all flight reservations and timing at least 72 hours prior to departure with the airline concerned. Failure to do so may result in the cancellation of your reservation.

16.  BAGGAGE

A baggage allowance of 20kg per person is permitted when travelling to all countries with the exception of the USA where 2 pieces per person is permitted. Please contact your travel agent for specifications.

17.  NON-SOUTH AFRICAN RESIDENTS

Legislation prescribes that a non-South Africa resident may only make payment in a foreign currency.

18.  RESPONSIBILITY CLAUSE

The tour producers, Tropical Island Escape Tours (Pty) Ltd and their associated companies and agents, act as agents only and on condition that they will not be liable for any injury, damage, loss, accident, delay or any other irregularity that may be occasioned by any defect  in any vehicle, or other form of conveyance, or by error or default of any company or person engaged in conveying the passenger, carrying out the arrangement of the tour or otherwise in connection therewith. The airlines or charters concerned are not to be held responsible for any act, omission or event during the time the passengers are not aboard the aircraft. The passenger tickets in use by the airline or charter when issued shall constitute the sole contract between the airlines or charter and the purchasers of those tickets and/or passenger. These tours may be sold in conjunction with the services of any IATA airline.

19.  CAR HIRE

If you intend renting a car whilst visiting a foreign country then you should be in possession of a valid driver's license and should obtain an international driving permit.

20.  HOTEL CHECK-IN/CHECK-OUT

Check-in time is normally after 3pm (this may be delayed during peak season) and check-out time is normally before 11am.

21. GENERAL